Returns & Refunds

Last updated: October 1, 2026

Change-of-mind returns

For hygiene reasons, we do not offer change-of-mind returns or exchanges on intimate/personal-care products once they have been opened or used. Requests involving unopened items may be reviewed case by case.

Damaged, defective, incorrect or non-conforming goods

If an item arrives damaged, is defective, is not of merchantable quality, or you receive the wrong item, please contact us as soon as reasonably possible at info@purrrskn.com.

Please include:

• Your order number
• The email address used at checkout
• A short description of the issue
• Clear photos of the product and packaging where relevant

Where applicable consumer law gives you a right to redress, we will provide an appropriate remedy. Depending on the circumstances, this may include a refund, replacement, repair or credit note.

Skin reactions and product suitability

Individual skin responses can vary. A product simply not suiting your preference or producing the result you hoped for is different from a product being defective or not of merchantable quality.

We recommend patch testing new products and following the directions on the product page and our How to Use guide.

Before you order

If you’re unsure which product is right for you, use our Find Your Purrrfect Routine guide or contact us before purchasing.