Refund policy

Last updated: October 1, 2026

Because PurrrSkn sells intimate and personal-care products, hygiene and product safety are important to us. This policy applies alongside any rights you may have under applicable consumer law.

Change-of-mind returns

For hygiene reasons, we do not offer change-of-mind returns or exchanges on intimate/personal-care products once they have been opened or used. Requests involving unopened items may be reviewed case by case.

Damaged, defective, incorrect or non-conforming goods

If an item arrives damaged, is defective, is not of merchantable quality, or you receive the wrong item, please contact us as soon as reasonably possible at info@purrrskn.com.

Please include your order number, the email address used at checkout, a brief description of the issue, and clear photographs where relevant.

Where applicable consumer law gives you a right to redress, we will provide an appropriate remedy. Depending on the circumstances, this may include a refund, replacement, repair or credit note.

Skin reactions and product suitability

Individual skin responses can vary. A product simply not suiting your preference or producing the result you hoped for is different from a product being defective or not of merchantable quality.

We recommend patch testing new products and following the directions provided on the product page and our How to Use guide.

For assistance, email info@purrrskn.com.